Knowledge base
Bring in DOCX, CSV, XLSX, Markdown, JSON, web pages, APIs and MCP sources. Everything stays organised, updatable and available to several assistants.
The platform
How ANTEX turns your sources into answers you can check.
This page explains how the whole platform works: how sources are connected, how assistants are configured, which rules shape their behaviour and where they can be used.
How it works
From the sources to the answer, with checks at every stage.
ANTEX gathers the approved sources, applies your company's rules and makes assistants available across several channels. Conversations, source documents and confidence levels remain available for review.
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01
Connect
Documents, web pages, structured data, API and MCP servers.
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02
Organise
Each source keeps its identity inside the knowledge base.
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03
Configure
Model, instructions, tone, limits and goals for each assistant.
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04
Publish
Website, widget, API or MCP. The same assistant can be used on different channels.
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05
Check
History, sources consulted and confidence level for every answer.
The platform
Six functions working together in one platform.
The functions share the same knowledge base and the same history. There are no separate products to wire together.
AI assistants
Model, instructions, tone, rules and goals. Each assistant can behave differently.
Appearance and brand
Widget, colours, logo, wording and style can follow the customer's identity.
Contacts from the conversation
The details that come up during the conversation become a tidy record for the team.
Suggested actions
Buttons and next steps change according to what the user is asking.
Control and analysis
History, sources consulted, confidence and answer checking.
Sources and knowledge
Gather and update your sources in a single space.
ANTEX imports documents, structured data, web pages and information from external systems. The same source can be used by several assistants without creating separate copies.
XLSX
Product catalogue 2026
412 items · 3 assistants
updated 2 hours ago
DOCX
Manuals and data sheets
68 documents · 2 assistants
updated yesterday
URL
Website and product pages
134 pages · 3 assistants
synchronising
JSON
Price lists and terms
9 files · 1 assistant
updated 3 days ago
API
Availability endpoint
real time · 2 assistants
updated active
MCP
Internal MCP server
3 tools · 1 assistant
updated active
Assistants
Same sources, different assistants for different jobs.
For each assistant you can choose the model, the instructions, the tone, the sources it can reach and the actions available. The comparison shows how the configuration changes.
| Configuration parameter | Sales assistant Manufacturing, materials and technical sales | Technical assistant Software, plant and technical products | Pre-sales assistant B2B services, consultancy, software |
|---|---|---|---|
| Model | Balanced model | Extended model | Balanced model |
| Main instructions | Only recommend products in the catalogue. Do not estimate prices. | Only answer with procedures found in the approved documentation. | Gather the context of the project. Do not promise timings or prices. |
| Tone | Advisory, never pushy | Direct, in numbered steps | Advisory, one question at a time |
| Accessible sources | Catalogue, data sheets, product pages | Manuals, release notes and public FAQs | Configurations, sizing, public use cases |
| Limit | If the product is not in the catalogue, it says so | Never suggests undocumented action | If a detail is missing it asks for it, it does not estimate it |
| Typical action | Compare the products | Open a support request | Schedule a technical call |
- Model
- Balanced model
- Main instructions
- Only recommend products in the catalogue. Do not estimate prices.
- Tone
- Advisory, never pushy
- Accessible sources
- Catalogue, data sheets, product pages
- Limit
- If the product is not in the catalogue, it says so
- Typical action
- Compare the products
- Model
- Extended model
- Main instructions
- Only answer with procedures found in the approved documentation.
- Tone
- Direct, in numbered steps
- Accessible sources
- Manuals, release notes and public FAQs
- Limit
- Never suggests undocumented action
- Typical action
- Open a support request
- Model
- Balanced model
- Main instructions
- Gather the context of the project. Do not promise timings or prices.
- Tone
- Advisory, one question at a time
- Accessible sources
- Configurations, sizing, public use cases
- Limit
- If a detail is missing it asks for it, it does not estimate it
- Typical action
- Schedule a technical call
Contacts from the conversation
Useful details are captured during the conversation.
In the conversation
We would like to use an AI assistant on our customer portal. We have around 30,000 documents and we need it by November.
This fits a dedicated document knowledge base: the volume you mention falls within the configurations we handle .
ANTEX collects the details the user shares and organises them into a structured record. The request can then go to your team or be passed to your business systems.
Details ANTEX can collect
- Name and company
- Role
- Sector
- Interest
- Project
- Timing
- Indicative budget
- Consent
- Sales priority
Name and surname
John Smith
Company
Smith Ltd
Email
john.smith@company.com
Project
AI assistant for the customer portal
Volume
Around 30,000 documents
Deadline
November
Organisation
To be defined
Users
To be collected
Priority
Qualified contact
Qualified contact · ready for the sales team
Next steps
The next step depends on what the user is asking.
ANTEX shows different buttons and links according to the topic and to the details that came up during the conversation.
- When the user asks a technical question Download the data sheet
- When the user asks where to buy Find a reseller
- When the user describes a project Book a demo
- When the user reports a problem Request support
- When the user is comparing products Compare the models
- When the user has a defined requirement Talk to a consultant
Custom appearance
ANTEX technology, under your own brand.
Choose the ANTEX widget in your colours, a fully white-label widget with no ANTEX branding, or an interface you build yourself and connect through the API. The panel shows the differences.
The standard version uses ANTEX colours, shapes and branding. It is the starting configuration.
Finding out whether ANTEX is right for you takes half an hour.
Tell us which questions you receive and which documents you use. We will work out together whether ANTEX suits your case, and we will say so clearly when it does not.